Resources for Residents
Federal
Officials
President Barack H. Obama
comments@whitehouse.gov
www.whitehouse.gov
Senator Elizabeth Warren
Washington: 202-224-4543
Boston: 617-565-3170
www.scottbrown.senate.gov
Senator Edward Markey
Washington: 202-224-2742
Boston: 617-565-8519
www.kerry.senate.gov
Congressman Stephen Lynch
Washington: 202-225-8273
Boston: 617-428-2000
www.house.gov/lynch
Social Security Administration (SSA)
SSA Information / Hotline
800-772-1213
www.ssa.gov
Internal Revenue Service (IRS)
IRS Resources
800-829-1040
www.irs.gov
IRS Boston Taxpayer Assistance Center
JFK Federal Building
15 New Sudbury St.
Boston 02203
617- 316-2850
U.S. Postal Service
Customer Service Center
800-275-8777
www.usps.gov
Jamaica Plain Post Office
655 Centre St.
617-522-4913
Veterans Affairs (VA)
800-827-1000
Education (GI Bill): 888-442-4551
Health Care Benefits: 877-222-8387
Life Insurance: 800-669-8477
Status of Headstones and Markers: 800-697-6947
www.va.gov
Passports
U.S. Department of State
877-487-2778
www.travel.state.gov
State / County
Executive Department and Constitutional Offices
Governor Deval Patrick
617-725-4005
gooffice@mass.gov
www.mass.gov
Lieutenant Governor Timothy Murray
617-725-4000
www.mass.gov
Attorney General Martha Coakley
617-727-2200
www.mass.gov/ag
Secretary of State William Galvin
617-727-9180
www.mass.gov/sec
Secretary of State’s Citizens Information Service
617-727-7030
www.sec.state.ma.us/cis/cisidx.htm
Treasurer Steve Grossman
617-367-6900
www.mass.gov/treasury
Auditor Suzanne Bump
617-727-2075
www.mass.gov/sao
Governor’s Council
Governor’s Councilor District 4
Christopher Iannella, Jr.
617-725-4015
Legislative Branch
State Senator Sonia Chang-Diaz
617-722-1673
sonia.chang-diaz@state.ma.us
State Representative Jeffrey Sanchez
617-722-2575
rep.jeffreysanchez@hou.state.ma.us
Judicial Branch
Supreme Judicial Court Clerk Maura Doyle
617-557-1100
www.mass.gov/courts/courtsandjudges/courts/supremejudicialcourt
Suffolk Superior Court Clerk (Criminal Division) Maura Hennigan
617-788-8160
www.mass.gov/courts/courtsandjudges/courts/suffsupcrimmain.html
Suffolk Superior Court Clerk (Civil Division) Michael Donovan
617-788-8175
www.mass.gov/courts/courtsandjudges/courts/suffsupcivmain.html
Suffolk County Register of Probate
617-788-8353
Suffolk County Register of Deeds Francis Roache
617-788-8575
www.suffolkdeeds.com
District Attorney
Suffolk County District Attorney Daniel Conley
617-619-4000
www.mass.gov/dasuffolk
Sheriff
Suffolk County Sheriff
617-635-1100
www.scsdma.org
State Police
Massachusetts State Police Troop H
617-740-7536
www.mass.gov/msp
Agencies
Massachusetts Registry of Motor Vehicles
617-351-4500
www.massrmv.com
Medicaid Information
1-800-841-2900
www.cms.hhs.gov/home/medicaid.asp
Executive Office of Consumer Affairs and Business Regulation
617-973-8700
www.mass.gov/?pageID=ocahomepage&L=1&L0=Home&sid=Eoca
Consumer Affairs Hotline
617-727-7780
Department of Conservation and Recreation
617-626-1250
www.mass.gov/dcr
Executive Office of Environmental Affairs
617-626-1000
www.mass.gov/envir/
Executive Office of Elder Affairs
617-727-7750
www.mass.gov/elder
Elder Abuse Hotline
800-922-2275
State Office for Veterans Services
617-727-3578
www.mass.gov/veterans
Department of Revenue
617-887-MDOR
800-392-6089
www.dor.state.ma.us
City of Boston
Mayor’s Office
Mayor Thomas Menino
617-635-4500
mayor@cityofboston.gov
www.cityofboston.gov
Mayor Menino’s 24 Hour Constituent Service Hotline
617-635-4500
www.cityofboston.gov/mayor/24/
Mayor’s Office of Neighborhood Services
www.cityofboston.gov/neighborhoods/ons.asp
Jamaica Plain Coordinator: Jullieanne Doherty
Jullieanne.doherty@cityofboston.gov
617-635-3485
Mayor’s Office of New Bostonians
617-635-2980
www.cityofboston.gov/newbostonians
City Councilors
At-Large City Councilor Felix Arroyo
617-635-4205
felix.arroyo@cityofboston.gov
www.cityofboston.gov/citycouncil/
At-Large City Councilor Stephen Murphy
617-635-4376
stephen.murphy@cityofboston.gov
www.cityofboston.gov/citycouncil/
At-Large City Councilor Ayanna Pressley
617-635-4217
ayanna.pressley@cityofboston.gov
www.cityofboston.gov/citycouncil
District Councilor Matt O’Malley
617-635-4220
matthew.omalley@cityofboston.gov
www.cityofboston.gov/citycouncil
Police Department
Emergency 9-1-1
Headquarters
617-343-4500
www.cityofboston.gov/police
District E-13
617-343-5630
www.cityofboston.gov/police/e13.asp
www.e13bpd.com
Crime Watch
www.bostoncrimewatch.com
Fire Department
Emergency
From a landline: 9-1-1
From a cell phone: 617-343-4911
Boston Fire Department Headquarters
617-343-3550
www.cityofboston.gov/fire/
Boston Fire Department – Centre Street Station
Connecting to all stations:
617-343-2880
Emergency Health
Children’s Hospital Poison Information Center
617-232-2120
www.childrenshospital.org
Bridge Over Troubled Waters
Drug / Suicide Information Hotline
617-423-9575
www.bridgeovertroubledwater.org
AIDS Action Committee of Massachusetts
800-235-2331
www.aac.org
Domestic Violence
Boston Police Department Domestic Violence Unit
617-343-4350
www.cityofboston.gov/police/dv_home.asp
Suffolk County Probate and Family Court
617-788-8300
Department of Social Services (DSS)
617-748-2000
www.mass.gov/dss
SafeLink Statewide Domestic Violence Hotline
877-785-2020
Boston Public Health Violence Intervention
617-534-2392
www.bphc.org
Dating Violence Intervention Program
617-354-2676
www.transitionhouse.org
Parents and Children’s Services Stress Line
800-632-8188
Civil Rights and Advocacy Groups
Commission for Persons with Disabilities
617-635-3682
www.cityofboston.gov/civilrights/disability.asp
Office of Civil Rights
617-635-2500
www.cityofboston.gov/civilrights
Gay and Lesbian Liaison
617-635-3485
www.cityofboston.gov/neighborhoods/ons.asp
Fair Housing Commission
617-635-4408
www.cityofboston.gov/civilrights/housing.asp
Human Rights Commission
617-635-3562
www.cityofboston.gov/civilrights/rights.asp
Commission on Affairs of the Elderly
617-635-4366
www.cityofboston.gov/elderly
Veterans’ Services Department
617-635-3026
www.cityofboston.gov/veterans
Women’s Commission
617-635-4427
www.cityofboston.gov/women
Boston Centers for Youth and Families
617-635-4920
www.cityofboston.gov/women
Animals
Animal Care, Control, Shelter
617-635-1913
www.cityofboston.gov/animalcontrol
Site Cleanliness / Rodent Control
Inspectional Services Division (ISD)
617-635-5352
www.cityofboston.gov/isd/environmental/default.asp
Taxpayer Assistance
Taxpayer Referral and Assistance Center
Tax Abatements, Municipal Lien Certificates, etc.
617-635-4287
www.cityofboston.gov/trac
Voting Information
City of Boston Election Department
617-635-3767
Register to vote online at: www.cityofboston.gov/elections
Polling location: Joseph P. Manning School, 130 Louders Lane
Election Day hours: 7:00 am – 8:00 pm.
Election days: Presidential Primary every four years (March); Preliminary election every year (September); State and federal offices during even years; Municipal elections during odd years; General election always the first Tuesday in November.
Zoning and Building Permits
Boston Redevelopment Authority
617-722-4300
www.cityofboston.gov/bra
Boston Redevelopment Authority – Zoning issues
617-918-4308
www.cityofboston.gov/bra/zoning/zoning.asp
Inspectional Services Department (ISD)
617-635-5300
www.cityofboston.gov/isd
Inspectional Services Department (ISD) – Building Division
617-635-5300
www.cityofboston.gov/isd/building
Inspectional Services Department (ISD) – Housing Division
617-635-5300
www.cityofboston.gov/isd/housing
Zoning Board of Appeal
617-635-4775
http://www.cityofboston.gov/isd/building/boa/zprocess.asp
Public Works
Commissioner’s Office
617-635-4900
www.cityofboston.gov/publicworks
Trash, Recycling, Yard and Hazardous Waste
Trash and recycling pickup on Mondays. Always a day later for all holidays.
www.cityofboston.gov/publicworks/recycling/
Recycling Hotline
617-635-4959
Report missed trash pickup
617-635-7573
Emergency Storm Center (“Know Snow”)
For snow emergency information including emergency parking regulations.
617-635-3050
www.cityofboston.gov/snow
Roadway Maintenance
Street sweeping is done on Tuesdays from April 1st to November 30th.
617-635-7560
www.cityofboston.gov/publicworks/hwy4.asp
Roadway / sidewalk repair
617-635-4950
www.cityofboston.gov/publicworks/hwy4.asp
Street light repair
617-635-7500
www.cityofboston.gov/publicworks/stlighting.asp
Parks and Recreation
617-635-4505
Current events:
www.cityofboston.gov/parks
Utilities
Boston Water and Sewer Commission
617-989-7000
www.bwsc.org
NSTAR
To report an emergency, service interruption, account inquiries, etc.:
800-592-2000
www.nstaronline.com
KeySpan Energy
To report an emergency, service interruption, account inquiries, etc.:
617-469-2300
800-233-5325
www.keyspanenergy.com
Comcast
Cable and Digital Telephone:
888-633-4266
High Speed Internet:
866-447-7333
www.comcast.com
Verizon
Residential customer support:
800-870-9999
www.verizon.com
Boston Public Schools
Boston School Department
617-635-9000
www.boston.k12.ma.us
Boston School Committee
617-635-9014
Appointed members:
www.boston.k12.ma.us/schcom/
Citywide Parents Council
617-635-9210
Joseph P. Manning Elementary School (Grades K-6)
617-524-2652
www.boston.k12.ma.us/manning
Boston Public Libraries
Boston Public Library
617-536-5400
www.bpl.org
Jamaica Plain Branch Library
Sedgwick Street
617-524-2053
www.bpl.org/branches/jamaica.htm
Parking, Towing
Transportation Department
617-635-4680
www.cityofboston.gov/transportation/
To recover a city-towed vehicle:
617-635-3900
To recover a police-towed vehicle:
617-343-4629
Parking regulations and parking ticket information:
617-635-4410
www.cityofboston.gov/transportation/parking.asp
To report an issue with street signs:
617-635-2072
Newspapers
Boston Globe Home Delivery
888-694-5623
www.bostonglobe.com/subscriber/info/
Boston Herald Home Delivery
800-882-1211
www.nvo.com/communitynews/dailypapers/
Boston Phoenix
617-536-5390
www.thephoenix.com
Jamaica Plain Gazette
617-524-2626
www.jamaicaplaingazette.com
Jamaica Plain Bulletin
http://bulletinnewspapers.com/
Major Transportation
Logan Airport
617-561-1800 (Logan Airport Customer Service)
www.massport.com
Massachusetts Bay Transit Authority (MBTA)
617-222-5215
www.mbta.com
Amtrak
800-872-7245
www.amtrak.com